1. Service Description
Credible Sentry provides real-time CCTV monitoring to help improve operational efficiency and safety. We do not store, record, or archive video footage unless otherwise agreed upon.
2. Scope of Service
Our service is tailored to retail shops, construction sites, factories, and warehouses. Monitoring is done manually by trained staff.
3. Customization
Monitoring hours and areas are customized as per the customer’s needs and agreement.
4. Limitation of Liability
While we aim to report incidents in real-time, Credible Sentry is not liable for losses or damages, including theft or accidents, even if not reported. We aim to assist, not guarantee prevention or detection.
5. Technical Errors
In the event of a service disruption caused by our systems (not client-side internet or CCTV failures), we aim to resolve it as quickly as possible.
6. Confidentiality
All monitoring is confidential. We do not share any observed activity unless explicitly authorized or legally obligated.
7. Support
Support is available for operational questions, configuration, and issues related to monitoring hours or coverage
8. Cancellation & Refunds
You may cancel your subscription by notifying us in writing.
Refunds will only be issued for the unused portion of the billing cycle starting from the date of cancellation notice.
No retroactive refunds will be provided for any period before cancellation was requested, regardless of dissatisfaction or technical problems.
9. Privacy
We respect your privacy. No data is sold or used for marketing. All monitoring data is live-only .We do not collect or store any user data except for necessary contact and billing details unless agreed otherwise.
10. Governing Law
These Terms are governed by the laws of the applicable country or state of the client and Credible Sentry’s registered operation.